Privacy Policy   • • •

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    Soy Canada Privacy Policy

    Soy Canada
    703-350 Sparks Street
    Ottawa, ON K1R 7S8
    Canada
    info@soycanada.ca

    What type of personal information do we collect?

    We currently collect and process the following information when you use the Soy Canada website, our Members Portal:

    • Personal identification information provided by you through the Soy Canada website – name, email address, company, title, phone number, and mailing address.
    • Any other information or materials you willingly submit to us such as products you wish to source, specifications, feedback, etc.

    Soy Canada uses Google analytics. The data collected by Google is only used to track the number of hits on various pages of our website. No personal data is collected. See our cookie policy for more information.

    We do not sell, rent, exchange, or otherwise disclose any information that we collect about you to third parties, except in the case of a malicious attack or as required by law.

    Legal Basis for Collecting Data

     Data is collected by Soy Canada for the following reasons which are legal in all jurisdictions in which we operate:

      • Providing and personalizing our services.
      • Processing requests, registrations, and transactions (including non-monetary transactions) and fulfilling orders or services.
      • Communicating with you (e.g., service updates, customer support).
      • Improving our website functionality and user experience.
      • Conducting analytics and business analysis (with anonymized data where possible).
      • Meeting legal and regulatory requirements.

    How Do We Collect Your Data?

     Your data is collected and processed when you:

    • Fill in any forms on our website
    • Use or view our website
    • Voluntarily complete a survey or provide feedback to us via email

    How will we use your personal data?

    We use the information that you have given us to:

    • Send the information you have requested
    • Respond to inquiries and offer support
    • Improve user experience
    • Run and operate the services provided by Soy Canada

    What Are Your Data Protection Rights?

    We would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:

    • The right to access – You have the right to request copies of your personal data from us.
    • The right to rectification – You have the right to request that we correct any personal data you believe is inaccurate. You also have the right to request us to complete the personal data you believe is incomplete.
    • The right to erasure (the right to be forgotten) – You have the right at any time to request that we permanently erase your personal data.
    • The right to restrict processing – You have the right to seek restrictions on the processing of your personal data. When you restrict the processing of your personal data, we may store it but will not process it further.
    • The right to object to processing – You have the right to object to our processing of your personal data.
    • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the data.
    • The right to withdraw consent – You also have the right to withdraw your consent at any time where the data controller relied on your consent to process your personal data.

    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at our email to exercise any of these rights: info@soycanada.ca.

    How will we process your data?

    Soy Canada will only collect and process personal data if it has the lawful grounds to do so. We hold ourselves fully accountable to and abide by the legislation of each country in which we collect and process data.

    How do we store your data?

    Your data is stored on servers hosted in Canada by CanSpace Solutions which is GDPR compliant. Appropriate technical, administrative, and physical measures are used to ensure the security and confidentiality of your personal data and prevent it from being altered, damaged or accessed by unauthorised third parties.

    Soy Canada is fully compliant with GDPR requirements. Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) is recognized by the EU as providing adequate protection of personal data.

    How long do we store personal data?

    Your data will be retained as long as you are actively using Soy Canada services. Aggregated data derived from or incorporating your data after you update or delete it may be used, but not in a manner that would identify you personally. Once the retention period expires, data will be deleted. Therefore, the right to access, the right to erasure (the right to be forgotten), the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period as the data will have been permanently deleted.

    Your data is deleted by permanently deleting emails and electronic files and shredding paper via a third-party secure disposal contractor.

    Cookies

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology

    For further information, visit allaboutcookies.org.

    How do we use cookies?

    Soy Canada uses cookies in a range of ways to improve your experience on our website, including:

    • Understanding how you use our website
    • Enhancing user experience
    • Communications or outreach-related measurement where applicable

    What types of cookies do we use?

    There are a number of different types of cookies, however, our website uses:

    • Essential Cookies: Necessary for the site to function (e.g., security). These do not require consent.
    • Analytics/Performance Cookies: Help us understand how visitors interact with the site. We use aggregated, anonymized data.
    • Functionality Cookies: Allow the website to remember choices you make.
    • Targeting/Advertising Cookies (if applicable): These cookies may be used to measure the effectiveness of outreach, awareness, or advertising campaigns, to support audience insights, or to understand how communications are received across third-party platforms. These cookies are only used where applicable and may be subject to consent requirements under applicable law.
    • Your Choices: Where required by applicable law, you will be given the opportunity to manage your cookie preferences and provide consent for non-essential cookies. You can also manage cookie settings through your browser controls. Please note that blocking certain cookies may affect site functionality.

    Contacting Us

    If you have any questions about Soy Canada’s privacy policy, the data we hold on you, or you would like to exercise your data protection rights, please do not hesitate to email us at info@soycanada.com.

    Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.